United Bank for Africa (UBA), Africa’s global bank, launched the “Scan to Resolve Complaint” portal in April 2024. This QR-code-based tool at qrdispute.ubagroup.com:8088 lets customers file and track disputes online, without visiting branches. It boosts digital banking, customer satisfaction, and quick resolutions—often within 72 hours. Led by Head of Digital Banking Olukayode Olubiyi and Group Head of Customer Experience Michelle Nwoga, it reflects UBA’s focus on innovation across 20 African countries, the UK, US, France, and UAE. 3 5 6

Key Highlights – Qrdispute ubagroup com 8088

Easy Access: Scan QR code or visit the site for instant verification and complaint submission from home or work.

Real-Time Updates: Get notifications on complaint status via email or portal.

Secure & User-Friendly: Streamlined interface for safe, simple use.

Fast Resolutions: Most disputes handled in 3-5 business days, depending on complexity.

No Branch Visits: Saves time for busy customers.

Global Reach: Supports UBA users in Africa and beyond.

How the Portal Works

Access: Go to qrdispute.ubagroup.com:8088 or scan the QR code from UBA’s site/app.

Create Account/Log In: Sign up or log in with your UBA details for secure access.

Submit Complaint: Describe the issue (e.g., failed transaction), upload evidence (receipts, screenshots).

Track Progress: Monitor status in real-time; get email/SMS alerts.

Resolution: UBA team reviews and resolves, often within 72 hours.

The portal uses advanced tech for efficient handling, aligning with UBA’s digital push. 3

Types of Disputes You Can Resolve

The portal covers common banking issues:

ATM/Teller Problems: Failed withdrawals, incorrect amounts.

POS Transactions: Erroneous charges, declined payments.

Digital/Online Banking: Failed transfers, unauthorized debits, app glitches.

Service Complaints: Account discrepancies, service delays.

It focuses on transaction errors but may expand; check the portal for specifics. 5

Secure Access, Tracking, and Troubleshooting

Security: Encrypted logins, secure uploads; complies with banking standards.

Tracking: Dashboard shows status (submitted, under review, resolved); real-time notifications.

Troubleshooting:

Login Issues: Reset password via email/SMS.

Upload Errors: Use supported formats (PDF, JPG); check file size.

No Response: Follow up via portal or call UBA support (0700-2255-822).

Technical Glitches: Clear cache, try another browser; contact support if needed.

For help, visit UBA’s help center or branches. 7

UBA’s Commitment

UBA aims to “provide the best value” through interactive tools, per Michelle Nwoga. This portal cuts resolution times, enhances trust, and supports UBA’s growth in digital services across markets like Nigeria, Ghana, and France. 6

FAQs – Qrdispute ubagroup com 8088

Do I need an account to submit a dispute?
Yes, create/log in for secure access and tracking. 0

How long for resolution?
Typically 24-72 hours (up to 5 days for complex cases); get updates via portal/email. 3

Where to get help if stuck?
Use portal’s help section, call 0700-2255-822, email cfc@ubagroup.com, or visit a branch. 7

Conclusion – Qrdispute ubagroup com 8088

qrdispute.ubagroup.com:8088 revolutionizes complaint handling for UBA customers, offering fast, branch-free resolutions. It underscores UBA’s digital leadership in Africa. For latest info, visit ubagroup.com or the portal. If facing issues, start a dispute today!